What is Customer Churn?
Table of Contents I. What is Customer Churn? A. How is Churn Used? B. How to Calculate Customer Churn C. When Do You Count a Customer as Churned? D. How to Reduce Customer Churn II. Churn Rate A. What is the Average Churn Rate for Saas? B. What is a Good Churn Rate for Saas…
Read MoreLogo Churn
Logo churn is another term for customer churn and is a very important metric used by SaaS or subscription businesses as an input to the overall health of the business. All SaaS investors will ask about logo churn, as there is some common knowledge in the marketplace about acceptable and unacceptable thresholds of customer churn.…
Read MoreRevenue Churn
Revenue Churn Revenue Churn is a measure of the lost revenue. Like most subscription metrics, there is no universal definition. This metric is most often expressed as a whole number (rather than a ratio) but can be expressed as the actual lost revenue or more commonly, a normalized value such as ARR or MRR. Normalizing…
Read MoreMRR Churn
What is MRR Churn and why is it important to a SaaS business? MRR Churn is a form of revenue churn popularized by various presentations and white papers from venture capital firms such as Bessemer Ventures. As with all SaaS metrics, there is neither a firm nor well-established method for calculation of MRR Churn. This can…
Read MoreCalculating Churn in a SaaS Business
What is Churn? Churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions. Plain and simple. While there are many variations of churn as a phenomenon in SaaS companies, it is typically separated into a gross churn rate and a net churn rate. So what’s the difference between the two? Gross…
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