Open Positions

Implementation Consultant

Job description

With 650+ customers and $6+B in revenue under management, SaaSOptics is winning the race to become the undisputed B2B subscription management application provider and is looking for experienced, motivated, and passionate customer success professionals who love to help customers solve their problems and achieve their desired outcomes.

The Implementation Consultant Role:

  • Act as a hands-on, consultative onboarding specialist to guide new customers from contract signature to fully-functioning “Operational” status
  • Shepherd new Customers through training, account configuration, and deriving solutions to complex issues relating to optimizing their financial operations and workflow across multiple systems
  • Work comfortably and credibly with dynamic CEOs, CFOs, and accounting staff in high growth, emerging SaaS businesses
  • Provide SaaSOptics product expertise across the following areas: subscription analytics, revenue recognition accounting, invoicing processes and payments processes. Don’t worry, we will teach you what you need to know, and you will become an expert at subscription financial operations
  • Help customers achieve their desired business outcomes while also driving customer accountability to complete onboarding projects in a timely manner
  • Establish new customers as passionate champions for SaaSOptics because of their satisfaction with our product, processes and people
  • Collaborate with management to refine onboarding processes
  • Strive to continuously improve skills and demonstrate a willingness to learn and establish best practices


Desired Background and Experience:

  • 4+ years in a customer-facing, account management or implementation role at a SaaS company
  • 2+ years driving projects and meetings via web conference and phone
  • Accounting & finance background in a recurring revenue business is highly valued
  • Experience helping customers implement B2B SaaS solutions is highly valued
  • Experience with integrating & enabling workflows across multiple B2B SaaS products is preferred
  • Project management certifications are very helpful

Top characteristics and traits for a successful SaaSOptics Implementation Consultant:

  • Takes complete ownership of work; pride in every detail
  • Flexibility to manage multiple, simultaneous onboarding projects
  • Ability to methodically and rigorously pursue solutions
  • Strong organizational and time management abilities
  • Outstanding written & verbal communication
  • A technical inclination and ability to gain an in-depth understanding of software
  • Strong troubleshooting instincts
  • A thirst for knowledge and growth in a dynamic, emerging company environment
  • A sense of urgency and persistence
  • The adaptability to react quickly and meet customer and market needs
  • Desire to be a critical impact player and connect your work to company results


Compensation, Benefits and Culture

  • SaaSOptics is committed to providing all team members a truly unique experience with opportunity for involvement in all dimensions of running and growing our business
  • Team-oriented culture with a big focus on individual sales contribution
  • Opportunity to work in a fast-moving, high-growth SaaS company
  • Office in Technology Park, Peachtree Corners, GA
  • Competitive benefits including 401(k), Healthcare, Dental, and Vision plans
  • Strong, results-oriented team culture
  • 401K with company match
  • Gym onsite
  • Casual dress all-day, everyday
  • Regular team outings, celebrations, and contents
  • Weekly catered lunch
  • “Best Place to Work in Atlanta”  by Atlanta Business Chronicle for the medium-sized company category
  • Named one of Inc. 5000 fastest growing companies

About SaaSOptics

SaaSOptics is a subscription management platform that automates financial operations for growing B2B SaaS businesses. A cloud-based solution, the SaaSOptics platform allows businesses to pull accurate SaaS metrics and analytics quickly, scale billing and payments smoothly and automate GAAP-compliant revenue recognition. Businesses built on SaaSOptics eliminate their risky dependency on spreadsheets and streamline financial operations. SaaSOptics is easy to use, trusted by investors, within reach for early-stage startups and provides a streamlined implementation process. SaaSOptics serves more than 650 customers worldwide and manages $6 billion in revenue.


Are you the right candidate? We'd love to hear from you.