Privacy Policy

SaaSOptics Privacy Policy

SaaSOptics, LLC (“SaaSOptics”, “we”, “us” or “our”). a Georgia Limited Liability Company, has updated our Privacy Policy (“Privacy Policy”) as of February 6, 2020.


This Privacy Policy details SaaSOptics’ commitment to protecting the privacy of  visitors our Websites (“Website Visitors”), individuals who register as authorized users of our subscription services (the “Service” or “Services”), or who attend or register to attend sponsored events or other events at which the SaaSOptics participates (“Attendees”). For the purposes of this Privacy Policy, the term, “Websites”, shall refer collectively to and as well as the other websites that the SaaSOptics operates and that link to this Policy.

Scope Of This Privacy Policy

In this Privacy Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, email address, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity. 

This Privacy Policy applies to our Websites, which may contain links to other websites and the information practices and the content of such other websites are governed by the privacy statements of such other websites. We encourage you to review the privacy statements of any such other websites to understand their information practices.

This Privacy Policy applies to a “Subscriber” to the Services, which is an individual or an entity who has entered into a Subscription Agreement for use of our Services or an individual added as a user in an account provided under a valid subscription agreement. Subscribers to our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our Subscribers interact. If you are an individual who interacts with a Subscriber using our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal information. The use of personal information collected through our Service shall be limited to the purpose of providing the Service for which the Subscriber has engaged.

We may transfer personal information to companies that help us provide our Services, including to Sub-processors, a list of which can be found in our Services License. Transfers to Sub-processors for these purposes are governed by the Subscription Agreements with our Subscribers.

We collect and process information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. If you are an individual who interacts with a Subscriber using our Services (such as a customer of one of our Subscribers) and would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber with whom you interact. If you are unable to contact the Subscriber, need assistance contacting the Subscriber, or wish to file a complaint about a Subscriber, use the information in the Contact Us section

Information That You Provide To Us

We ask for and may collect personal information about you such as your name, address, phone number, email address, as well as certain related information like your company name and website name and online identifier Internet Protocol address when you access or utilize one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to log into and utilize our Services in connection with Your Account.  Your Account within SaaSOptics will typically contain a list of your contracted customers with billing information for those customers.

A third-party intermediary maybe used to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on our behalf.

By voluntarily providing us with personal information, you represent that you are the owner of such personal data or otherwise have the requisite consent to provide it to us.

We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Services, including, participation in surveys, contests, promotions,, requesting customer support, or otherwise communicating with us.

We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of the SaaSOptics participates.

Information We Collect on our Websites

We may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites.

We partner with third parties to either display advertising on the Websites or to manage our advertising on other sites. Our third party partners may also use technologies such as cookies to gather information about your activities on our Websites and other sites in order to suggest advertisements based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union you may opt-in the use of cookies, by clicking here).

Web beacons, tags and scripts may be used on our Websites or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Websites, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.

We gather information and store it in logs when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Privacy Policy.

We may also collect geolocation data and Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding any individuals who log into and interact with our Service or who interact with our Websites.

We collect analytics information when you use the Websites and Services to help us improve them. 

Information Collected From Other Sources

The Websites may include social media features, such as the Facebook Like button, and widgets, such as the Share This button or interactive mini-programs that run on our Websites. These features may collect your Internet protocol address, which page you are visiting on the Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Websites. Your interactions with these features are governed by the privacy statement of the companies that provide them.

How We Use Information That We Collect

We may use information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to provide, operate, maintain, and promote the Services; to enable you to access and use the Services; to process and complete transactions, and send you related information, including purchase confirmations and invoices; to send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; to send you technical notices, security alerts; to monitor and analyze trends, usage, and activities in connection with the Websites and Services; to investigate or prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; to personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; for other purposes for which we obtain your consent; to communicate support, education, and administrative messages; to send promotional information, such as providing promotional and educational content about the Services and related products, features, surveys, newsletters, offers, and events; and to provide news or information about SaaSOptics and our partners.

You can opt-out of receiving marketing communications from us by contacting us at [email protected] or following the unsubscribe instructions included in our marketing communications.

Legal Basis for Processing (EEA only)

If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. We normally collect personal information only where: (a) we have your consent to do so, (b) where we need such information to perform obligations under a contract or valid Subscription Agreement to deliver the SaaSOptics Services, or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms).

In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.

Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests which are not already described herein, we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions about the legal basis on which we collect and use your personal information, please contact us at [email protected]

Sharing Of Information Collected

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Subscription Agreement, or as otherwise required by law.

From time to time, we may post testimonials on the Websites that may contain personal information. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at [email protected]

We may also share personal information with third parties when we have your consent to do so.

Sharing and storage of personal information gathered in the delivery of the Services is governed by the Subscribers Subscription Agreement.

International Transfer Of Information Collected

SaaSOptics is a U.S.-based, global company. We primarily store personal information about Website visitors and Subscribers within the European Economic Area (the “EEA”), the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the SaaSOptics has operations for the purposes described in this Privacy Policy. We may also transfer your personal information to our third party subprocessors as detailed here, who may be located in a different country. Such countries may have laws which are different, and potentially not as protective, as the laws of your own country.

Whenever SaaSOptics shares personal information originating in the European Economic Area (EEA) with an entity outside the EEA, it will rely on lawful measures such as the EU standard contractual clauses or Privacy Shield Framework detailed in this section.

If you are visiting our Websites from the EEA or other regions with laws governing data collection and use, please note that by providing this personal information you are agreeing to the transfer of your personal information to the United States and other jurisdictions in which we operate in accordance with this Privacy Policy.

For EU Individuals: Privacy Shield Notice for Personal Data Transfers to the United States

SaasOptics complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries transferred to the United States pursuant to Privacy Shield.  SaasOptics has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, visit To view our certification page, please click here.

SaasOptics is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

SaasOptics acknowledges that EU individuals have the right to access the personal information that we maintain about them. An Eu individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out or opt-in choice before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

To limit the use and disclosure of your personal information, please submit a written request to [email protected].

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, SaasOptics is potentially liable.

In compliance with the Privacy Shield Principles, SaaSOptics commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union individuals with Privacy Shield inquiries or complaints should first contact SaaSOptics at:

[email protected]

SaaSOptics has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at

California Consumer Privacy Act

Relating to the CCPA:

“CCPA” means the California Consumer Privacy Act.

“Business” has the meaning described in the CCPA.

“Sell” has the meaning described in the CCPA.

“Service Provider” has the meaning described in the CCPA.

For purposes of the CCPA, SaaSOptics is a Service Provider and each Subscriber is a Business. SaaSOptics, as Service Provider providing the Services described in the Subscription Agreement, will not (i) Sell any personal information provided to SaaSOptics under the Subscription Agreement, or (ii) retain, use, or disclose any personal information provided to SaaSOptics under the Subscription Agreement for any purposes other than as described in the Subscription Agreement. SaaSOptics shall promptly notify our Subscriber if it receives a request from an individual to exercise his/her rights under CCPA and shall assist our Subscriber in fulfilling such requests. SaaSOptics certifies that it understands these restrictions and shall comply with them.

For California Consumers: Requests for Information

SaasOptics acknowledges that California consumers have the right to submit requests for information required to be disclosed. A California consumer who seeks to request information should direct their query to If requested to remove data, we will respond within a reasonable timeframe.  If your request pertains to one or more of our Subscribers we will promptly notify those Subscribers so that they can fulfill your request.

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Communications Preferences

We offer those who provide personal contact information a means to choose how we use the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails or Contact us using the information below.

Retention of Your Personal Information

We retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

For personal information that we process on behalf of our Subscribers, we will retain such personal information in accordance with the terms of our agreement with them, subject to applicable law.

Your Privacy Rights

Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at [email protected] Subscribers to our Services may update or change their information by editing their profile when logged into the Services. To make a request to have personal information maintained by us returned to you or removed, please email [email protected] Requests to access, change, or remove your information will be handled within thirty (30) days.

An individual who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete personal information stored or processed by us on behalf of a Subscriber should direct his/her query to the Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the data, we will respond to their request within thirty (30) days. We will retain personal information that we store and process on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. 

If you are a Subscriber or otherwise provide us with personal information in connection with your use of our Websites or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.

Additional Rights for European Economic Area (EEA) and Certain Other Territories: Your Rights under the General Data Protection Regulation

If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:

  • Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you. For example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
  • Right to object to processing: You may have the right to request that SaaSOptics stop processing your personal information and/or to stop sending you marketing communications.
  • Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate or unlawfully held).
  • Right to data portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.

If you would like to exercise such rights, please contact us at the contact details section below. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of contact details for the EU data protection authorities is available here. 

Children’s Personal Information

We do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Websites or Services without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through the Websites or Services, please contact us at [email protected], and we will use commercially reasonable efforts to delete that information.

Business Transactions

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge.

Changes To This Policy

If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on the Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Websites or the Services constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Websites and the Services.

Contact Us

For questions regarding this Privacy Policy or about the SaaSOptics’s privacy practices, please contact us by email at [email protected], or at:

SaaSOptics, LLC
Attn: Privacy Officer
6575 The Corners Pkwy NW, 4th Floor
Norcross, GA 30092 United States

For complaints or to have your personal information remove, email [email protected]

To unsubscribe from marketing communications, email [email protected]